How to back up JIRA Cloud

I am trying to figure out how to back out my cloud application.  The documentation says files will be saved in WebDav location for 24 hours and to use the JIRA back up.  What I really want to know is if I push the button to create back up what happens on the other side of the door?  Where will the files be saved and if its saved in WebDav how do I access that?

 

Thaks

2 answers

It will be stored on cloud server.

Once back up is ready...you will see link to download it and I believe that link will be available for 24 hrs.

 

I have used cloud an year back so my observation may not be correct. 

 

Hi Troy,

When you click on that button the backup process starts, and when it is complete, it is stored in your WEBDAV so you can download it. You can either download the file from the UI (in the backup manager page, where the name of your backup file will be shown once the process finishes), you can go to https://YOURINSTANCEURL.atlassian.net/webdav, login with your username and password (same ones used to login to your instance), and you will find your backup inside a folder called backupmanager.

Please keep in mind that only administrators can do that.

I hope this helps.

Cheers,

Clarissa.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot