Hi I am using JEMH version 1.5 and JIRA version 6.0 and i am facing problem in duplicate tickets when jemh processing how to avoid creating issues have same summary
Neitehr JEMH or JIRA mail handlers do incoming message to issue association based on subject, the relationship is 'weak' and will innevitably lead to crossed threads of communication, and support queues, implementing this would result in a support queue I dont want!
Users wanting to have a comment added to an existing JIRA issue have the following options;
Are the above methods not acceptable? Why does subject matching appeal?
I am also encountering the same problem.. A lot of our JIRA users file JIRA tickets via their emails.
Say, for example per day if 100 emails are turned in to JIRA tickets, at least 10 of them are having the duplicate Subject lines, when they become the JIRA tickets.
I am certain that JEMH plugin is the culprit and not sure how we can avoid these duplicate ticket creation issue.
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