I want to be able to find out for each ticket the time it took from first time it was moved to In Progress to the time it was moved to Closed.
Any free or customized options preferred
I suppose I know the solution for you. It is Time Between Status for Jira Server from Atlassian marketplace.
This plugin allows set start/stop/pause statuses for time calculation. Moreover, it lets select details rules for timer like first or last transition to or from statuses.
Also, at the configuration menu, users can timelines and its escalation
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