How to add transition to detailed issue view?

[TJ Baker]

Is it possible to add a transition link in the detailed issue view?

We have: Open, In Progress, and Workflow buttons, and I would like to add one for the Transition we created called Rejected.

This is a transition for going from Open to Closed.

Additinally, why is it that we can edit all of the Fields in this screen except Resolution? I am unable to find how we can mark an issue as Resolved with resolution of Rejected.

I've searched documentation, this forum and used google wiht every possible combination of words I could think of, to no avail.

[Nic Brough -Adaptavist-]

To add a transition, edit the workflow. See https://confluence.atlassian.com/display/JIRA/Configuring+Workflow

The resolution thing is a bit more complex. In theory, you could just add the resolution to the "edit" screen, same as any other field, but, well, don't. It breaks.

Jira sees any issue that has a resolution set as done with/resolved/ended etc. So you only want to set a resolution at the end of an issue's lifecycle. This is typically related to the status, and most workflows will do something like "resolved or closed status = done, all other status = open". For those cases, you put the resolution on the screen that pops up when moving into resolved or closed. You also tend to clear the resolution when re-opendin the issue with a post-function.

However, if you were to put resolution on the edit screen, you run into a problem - when it's on a screen, it is set. You can't choose to empty/clear it, you end up setting it. So putting it on an edit screen breaks it (because when you edit an open issue, you don't want to set the resolution)

[TJ Baker]

Thank you Nic. I actually got the transition added and it's accessible if we're using our rapid board.

I would just like to be able to transition some issues directly from the issue view rather than the rapid board.

[Norman Abramovitz]

If you edit the issue, does the rejected workflow button show up probably under the workflow dropdown? The last time I checked, since you are using OnDemand, you cannot change number of buttons used for transitions. It is possible with the sef hosting though.

You can effect the order of the buttons which could bring the button closer to the top of the list. You use the opsbar-sequence property

[Nic Brough -Adaptavist-]

I've little to add to what Norman said. Once you've added the transition, it will appear on the screen if it's one of the first two, or under the "workflow" dropdown if you've got 3 or more transitions from there.

[TJ Baker]

Thank you both for your input.

When I Edit the issue I can see the Rejected in the Resolution select box ....

Still wish I could get it in Workflow menu item ... the less clicking the better.

[Nic Brough -Adaptavist-]

But it is there. The board will only allow you transitions that you can do from the issue view screen, so it is on the workflow items on the issue view

[TJ Baker]

Perhaps I needed some hard refresh of the browser, or something, for it to show. I promise it was not present when I was writing asking how to make it show up :p

It's there now, though!

Thank you again for your input, and time. I appreciate it.

tj

[TJ Baker]

Well, both, actually :)

If we could have a Rejected button that set the issues to Resolved as Rejected that would be awesome.

But if it's an opition to have Rejected in the Workflow button options that would be fine, too.

The goal is to be able to Resolve certain issues as Rejected.

[Norman Abramovitz]

Are you asking for more buttons on the screen or is it that your rejected transition is not showing up under the workflow list?