How to add the customer request type field when I create an issue in jira service desk internally?

Hi,

I added the customer request type field in the screen assigned to the creation of the issue but I still don't see it when I create an issue internally (I mean via the JIRA Service Desk and not via the portal)

Is there a way for the SD agents to populate this field directly during the creation of the issue?

Indeed I would like to avoid the creation of the custom field to document the request type when it's done internally in order to have this data at the same place on the screen as when it's done via the customer portal.  

thanks in advance for your help

Melissa

1 answer

This widget could not be displayed.
Paulo Hennig Atlassian Team Oct 23, 2015

Hello Mel,

Unfortunately you can't select the request type during issue creation (Inside JIRA), but I'd recommend you set your user as a watcher for the following issue in order to receive updates about this:

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

181 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you