I added the customer request type field in the screen assigned to the creation of the issue but I still don't see it when I create an issue internally (I mean via the JIRA Service Desk and not via the portal)
Is there a way for the SD agents to populate this field directly during the creation of the issue?
Indeed I would like to avoid the creation of the custom field to document the request type when it's done internally in order to have this data at the same place on the screen as when it's done via the customer portal.
thanks in advance for your help
Unfortunately you can't select the request type during issue creation (Inside JIRA), but I'd recommend you set your user as a watcher for the following issue in order to receive updates about this:
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