Ah.. you need to add the attachment field to the request type via project settings. If you can't find it, you need to first add the field to the create screen associated with the request type's issue type (more details).
Note that this adds the attachment field to the portal request creation. If the customer wants to attach a picture after request is created he/she can do that via the comment box.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs