we have purchased 3-agent license for our business. As a fact I would like to add users to JIRA, that would be solving the tasks after agents assingning them the task. In terms of business process - users, that will see the task with all the comments and will be able to close them after the task is done.
Start with a read through https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html - you can skim most of it, but look for the "Involve JIRA Software or Core users" section
Thank you for the comment BUT as it said
|These users can||These users can't|
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