How to add non-agent User in servicedesk

hello

we have purchased 3-agent license for our business. As a fact I would like to add users to JIRA, that would be solving the tasks after agents assingning them the task. In terms of business process - users, that will see the task with all the comments and will be able to close them after the task is done. 

1 answer

1 vote

Start with a read through https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html  - you can skim most of it, but look for the "Involve JIRA Software or Core users" section

Thank you for the comment BUT as it said 

These users canThese users can't
  • View issues, comments and attachments
  • Add and delete their own attachments and internal comments
  • Watch and vote for issues
  • Leave comments for customers
  • View queues, the customer list, or reports
  • Transition service desk issues
  • Log work on a service desk issue
  • Be assigned to a service desk issue

That's correct, your agents are the ones who are supposed to do the work.

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