I have a Kanban project where I need to add a custom email address which customers can raise tickets with. I have done this several times before with Service Desk project, but can't find this option from Kanban.
Whether there is no that feature at all, or do I need some third-party app for that?
Many thanks for your help in advance!
Hi @Petri Paajanen ,
that is a feature of JIRA Service Management so it is available for JIRA Service Desk project.
You are talking about Kanban, so you are referring to a JIRA Software project. For that type of project, ticket creation through an email can be put in place through a mail hanlder https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
Hope this helps,
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