How to add custom email to Kanban project?

[Petri Paajanen]

Hi!

I have a Kanban project where I need to add a custom email address which customers can raise tickets with. I have done this several times before with Service Desk project, but can't find this option from Kanban. 

Whether there is no that feature at all, or do I need some third-party app for that?

Many thanks for your help in advance!

BR,

Pete

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Petri Paajanen ,

that is a feature of JIRA Service Management so it is available for JIRA Service Desk project.

You are talking about Kanban, so you are referring to a JIRA Software project. For that type of project, ticket creation through an email can be put in place through a mail hanlder https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Hope this helps,

Fabio

[Petri Paajanen]

Hi,

I see guidance but I still need some support from our ICT to get this finalized. Thanks!