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How to add comment field in customer screen in on demand JIRA

srinivasan radhakrishnan
srinivasan radhakrishnan
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September 10, 2013

Hi,

I need to include the "Comment" field in customer issue screen in on demand JIRA.

Please share your knowledge.

Thanks.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 10, 2013

Make sure the user has "comment" permissions.

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srinivasan radhakrishnan
srinivasan radhakrishnan
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September 10, 2013

Hi Nic,

Thanks for update.

I not able to configure the "Comment" filed in test screen in on demand JIRA.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 10, 2013

Again, look at the permissions in the project.

Comments are NOT a "field" and are not configured in the same way as fields. Their prescence is mostly controlled by permissions. So look there.

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Christian Czaia _Decadis AG_
Christian Czaia _Decadis AG_
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September 10, 2013

The field is being displayed by default in every edit screen. You can't add it to the "create issue screen" though. Other than that, do what Nic suggests. Check the permissions...

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Carolina Gómez
Carolina Gómez January 29, 2014

Just create an empty screen and add it as the transition screen

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