How to add comment field in customer screen in on demand JIRA

Hi,

I need to include the "Comment" field in customer issue screen in on demand JIRA.

Please share your knowledge.

Thanks.

2 answers

1 accepted

0 vote

Make sure the user has "comment" permissions.

Hi Nic,

Thanks for update.

I not able to configure the "Comment" filed in test screen in on demand JIRA.

Again, look at the permissions in the project.

Comments are NOT a "field" and are not configured in the same way as fields. Their prescence is mostly controlled by permissions. So look there.

The field is being displayed by default in every edit screen. You can't add it to the "create issue screen" though. Other than that, do what Nic suggests. Check the permissions...

Just create an empty screen and add it as the transition screen

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

233 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you