How to add comment field in customer screen in on demand JIRA


I need to include the "Comment" field in customer issue screen in on demand JIRA.

Please share your knowledge.


2 answers

1 accepted

0 votes
Accepted answer

Make sure the user has "comment" permissions.

Hi Nic,

Thanks for update.

I not able to configure the "Comment" filed in test screen in on demand JIRA.

Again, look at the permissions in the project.

Comments are NOT a "field" and are not configured in the same way as fields. Their prescence is mostly controlled by permissions. So look there.

The field is being displayed by default in every edit screen. You can't add it to the "create issue screen" though. Other than that, do what Nic suggests. Check the permissions...

Just create an empty screen and add it as the transition screen

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,095 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you