How to add collaborators to Jira SD Cloud

I read documentation and I do not see any People tabs in our JIRA SD Cloud. Cannot see anything about Collaborators within User and Roles section either. Is it only for SD Server?

1 answer

1 vote

They've been renamed and have different behaviours in later versions of Service Desk (including Cloud).  See https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html and look for the section "Involve JIRA Software or Core users"

Jack Brickey Community Champion Oct 24, 2016

Nic, I had run across this earlier but there seems to be a broken link on that page. If you look at the section on Manage Agents at the end there is a "Learn more" link it doesn't resolve to a new page. I haven't spent any time to investigate this further. When I originally set up collaborators (licensed JSW users) I simply created a group (JSD-observers) and set permissions for Browse, comment, etc. Again, i need to go back and do more research on this but what I have is working for now.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

102 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you