How to add a simple link to a web page in the customer portal?

Hi Guys

Setting up Jira service desk for a big organization. I need to post a link to some web page (e.g. cnn.com) either through a request type or on the main customer portal page. Guys - this must be a simple thing. Please assist.

Thank you,

Levi

3 answers

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Atlassian products are good, but  you just blow all your time trying to make very small and simple things like to have a decent customer portal. To have the Knowledge base topics visible or to introduce a link to a webpage it's a big headache.  After the logo and the colors, the personalization level it's almost zero...

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Paul Greig Atlassian Team Aug 03, 2014

Hi Levi,

The 'Customer Portal' menu allows you to 'Edit Form' for each request type. In here you can use the 'Help and Instructions' field to create a link. There is an example in the edit page of using a link formatting to help you out with the syntax :)

Cheers,
Paul

Ok, this is good but how do i get rid of the summary field?

The desire is from the main customer portal, not just to have 'request type' links, but a link that will simpley lead you directly to a web page (e.g. cnn.com) or alternativly will send you to a confluence page, for example - a news page, or a page with a list of links (Bassically just an informational page).

Ok, this is good but how do i get rid of the summary field?

The desire is from the main customer portal, not just to have 'request type' links, but a link that will simpley lead you directly to a web page (e.g. cnn.com) or alternativly will send you to a confluence page, for example - a news page, or a page with a list of links (Bassically just an informational page).

Hi Paul

Any directions?

Thanks,

Levi

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Hi,

How to add a macro on the Customer Portal?

If it is possible, i don't want to use a field, i just want to add a info macro for the users with a link to our Confluence. 

Look at the exemple from the Atlassian Portal: https://support.atlassian.com/servicedesk/customer/portal/3/create/20

Cheers & thank's.Capture 2015-08-02 at 11.16.24.png

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