How to add a reason to reopen issues and show the reason with the reopen history

I would like to have a set of values (that we have defined)  that can be selected when reopening an issue in JIRA.  i.e. Reopen Reason.  I may wish to add more than one value.  I would then be able to search on reopens and the reason for further evaluation.  Seeing the reopen value on the reopen history would also be required.

1 answer

1 vote

Yep, good use-case.  To do this, as an admin:

  • Go to custom fields in the admin interface and add a new one.
  • Choose a "multiple select" and name it "Reopen reason".  Do not add it to any screens yet, but put your list of possible values in as the options
  • Go to screens and create a new one called "Reopen" or something like that.  Add your new field to it.
  • Now the boring part - go over each workflow and change any transition that "reopens" an issue, associating the "reopen screen" with the transitions
  • You might want to consider using a "validator" to ensure something is selected in the field when a user re-opens an issue

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

387 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you