Is there a way to add Service Desk agents directly rather than the "+Invite Team" button? I have an Active Directory group that contains the team members who should be agents.
As a further test, I attempted adding an individual user to both permissions.
However, it still will not grant agent access to anyone.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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