How to add Service Desk agents directly?

Is there a way to add Service Desk agents directly rather than the "+Invite Team" button?  I have an Active Directory group that contains the team members who should be agents.

  • I have added the AD group to the "Service Desk Agent" permissions.
  • I have added the AD group to the role of "SERVICE DESK TEAM".
  • When I attempt to use the "+Invite Team" to a member, I get the following error: "The underlying directory 'Active Directory - Primary' is fully read-only."

As a further test, I attempted adding an individual user to both permissions.

However, it still will not grant agent access to anyone.

1 answer

Were you able to figure this out, Peter?

I'm evaluating Service Desk 3.2.3 and not able to add users via the Invite Team button because my user directory is a read-only Active Directory configuration. 

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