How to add Service Desk agents directly?

Is there a way to add Service Desk agents directly rather than the "+Invite Team" button?  I have an Active Directory group that contains the team members who should be agents.

  • I have added the AD group to the "Service Desk Agent" permissions.
  • I have added the AD group to the role of "SERVICE DESK TEAM".
  • When I attempt to use the "+Invite Team" to a member, I get the following error: "The underlying directory 'Active Directory - Primary' is fully read-only."

As a further test, I attempted adding an individual user to both permissions.

However, it still will not grant agent access to anyone.

1 answer

This widget could not be displayed.

Were you able to figure this out, Peter?

I'm evaluating Service Desk 3.2.3 and not able to add users via the Invite Team button because my user directory is a read-only Active Directory configuration. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

134 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you