How to add Service Desk agents directly?

Is there a way to add Service Desk agents directly rather than the "+Invite Team" button?  I have an Active Directory group that contains the team members who should be agents.

  • I have added the AD group to the "Service Desk Agent" permissions.
  • I have added the AD group to the role of "SERVICE DESK TEAM".
  • When I attempt to use the "+Invite Team" to a member, I get the following error: "The underlying directory 'Active Directory - Primary' is fully read-only."

As a further test, I attempted adding an individual user to both permissions.

However, it still will not grant agent access to anyone.

1 answer

Were you able to figure this out, Peter?

I'm evaluating Service Desk 3.2.3 and not able to add users via the Invite Team button because my user directory is a read-only Active Directory configuration. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

578 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you