How to Report Expired issue and transition them to a given state

[serge calderara]

Dear all,

I have a simple request where I am actually checking for the best approach.

I have a list of issue which can expired in time and need attention by the team for handling them asap.

For that I need for each of those expired issue, to transition them to a given state and notify the assignee of all the expired issue list that he need to take care.

1. Ideally solution would be to write an automation rule which check regulary for expired issue and transition them and send email on list of issue expired
2. Other solution could be to detect through an even the expired date field ( duedate<Now()) and process the same

Which approach is more suitable and how to implement it ?

For exemple using automation can use a schedule trigger, with an JQL filter, but then how to transition all reported issue list and send them all through email ?

Thanks for sharing

regarsd

[Gaurav · Accepted solution]

Hello @serge calderara 

In my opinion this can be achieved using Automation. The automation can achieve the following:

• Scheduled at a frequency, as per the requirements
• Use the JQL to identify the required issues
• Transition the issues to a particular status
• Send an email to the Assignee, with appropriate details

The below screen shots showcase a similar implementation.

[serge calderara]

Thanks for your reply @Gaurav .

For the notification by email, does one email for each issue will be send, or is it possible to send 1 email with all issue which has been transition ?

[Gaurav]

@serge calderara, This will be sending an individual email for each issue with all the specific details.

Alternatively, if a single consolidated email is required, then a dashboard with appropriate filters can be created and users can subscribe to it.

[serge calderara]

@Gaurav what do you mean for the dashboard option ? did not catch the idea.

[Gaurav]

@serge calderaraI was suggesting to create a filter (which can be used on Dashboard) which will provide yo the requisite results and the users can subscribe to it.