How to Remap Resolutions to Statuses?

Brian Oconnell
Contributor
February 12, 2020

I can't find where different statuses are associated with different resolutions.  I need to quickly change one status to a different resolution.

Thank you

4 answers

2 votes
Seon Shakespeare
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 12, 2020

Hey @Brian Oconnell 

A resolution can be set on a status transition via a post-function in the workflow

To associate a resolution with a status:

  • Go to the relevant workflow
  • Click ‘Edit’
  • Click the transition to the status you would like to add a resolution to
    • Important - Click the transition to the status, not the actual status
  • Click ‘Post Functions’
  • ‘Add Post Function’
  • Select ’Update Issue Field’ + Add
  • Select ‘Resolution’ from the ‘Issue Field’ drop-down
  • Select an appropriate resolution from the ‘Field Value’ drop-down
  • Add
  • ‘Publish’

Hope this helps!

-Seon

Laralu August 1, 2024

Hi @Seon Shakespeare Thank you for the detailed information. I´ve done what you suggested. Great! I know you have posted this info a long time ago... but... I have another question if you dont mind:

- I created a "CANCELLED" status (similar to "DONE")

- I added a new resolution "dismiss" and also deleted "wont do". 

- Once I select "CANCELLED" as the status, I want to be able to choose the resolution between "duplicate" and "dismiss". 

- As PostFunctions, I added these 2 related to the transition to "CANCELLED": 

Captura de pantalla 2024-08-01 a la(s) 5.50.42 p. m..png

- When I go to the issue and select "CANCELLED", the "Duplicate" resolution appears automatically and I have no other option.

I guess it´s because the postFunctions have precedence rules and the last one is being applied. 

Do you know how to do what I am trying to acheive?

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0 votes
Carlos Lara
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September 9, 2024

I think the Jira way of doing this is to create a screen and call it "Resolutions Screen" or something, then configure that screen with all the resolutions you want. Then go to your workflow, select the transition arrow, edit, then find the screen you created with all your resolutions, save and publish it. 

You're trying give different status their own resolutions, but really only one status should have a resolution, which is the Done/Complete/"Closing this out and there's no more work needed for this jira ticket" status. But the way Jira wants us to do things, is by transitioning a ticket to a status 'Done' and then saying "what resolution do you want it to have?" then you choose, Done, Won't do, or whatever resolution you want.

0 votes
Brian Oconnell
Contributor
February 12, 2020

So it's not possible. Thank you.

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 12, 2020

Resolutions are GLOBAL. They aren't tied inside JIRA to any status or issue type. You can limit the ones available in the select list with workflow properties. That may be what is going on with your case. You need to be a JIRA admin to modify the workflow or even see the workflow properties

Limiting resolution options

Use the jira.field.resolution.include workflow property

for exampl jira.field.resolution.include =1,2,3  where 1,2,3 are the resolution ids

https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html

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