I can't find where different statuses are associated with different resolutions. I need to quickly change one status to a different resolution.
Thank you
Hey @Brian Oconnell
A resolution can be set on a status transition via a post-function in the workflow
To associate a resolution with a status:
Hope this helps!
-Seon
Hi @Seon Shakespeare Thank you for the detailed information. I´ve done what you suggested. Great! I know you have posted this info a long time ago... but... I have another question if you dont mind:
- I created a "CANCELLED" status (similar to "DONE")
- I added a new resolution "dismiss" and also deleted "wont do".
- Once I select "CANCELLED" as the status, I want to be able to choose the resolution between "duplicate" and "dismiss".
- As PostFunctions, I added these 2 related to the transition to "CANCELLED":
- When I go to the issue and select "CANCELLED", the "Duplicate" resolution appears automatically and I have no other option.
I guess it´s because the postFunctions have precedence rules and the last one is being applied.
Do you know how to do what I am trying to acheive?
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I think the Jira way of doing this is to create a screen and call it "Resolutions Screen" or something, then configure that screen with all the resolutions you want. Then go to your workflow, select the transition arrow, edit, then find the screen you created with all your resolutions, save and publish it.
You're trying give different status their own resolutions, but really only one status should have a resolution, which is the Done/Complete/"Closing this out and there's no more work needed for this jira ticket" status. But the way Jira wants us to do things, is by transitioning a ticket to a status 'Done' and then saying "what resolution do you want it to have?" then you choose, Done, Won't do, or whatever resolution you want.
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Resolutions are GLOBAL. They aren't tied inside JIRA to any status or issue type. You can limit the ones available in the select list with workflow properties. That may be what is going on with your case. You need to be a JIRA admin to modify the workflow or even see the workflow properties
Limiting resolution options
Use the jira.field.resolution.include workflow property
for exampl jira.field.resolution.include =1,2,3 where 1,2,3 are the resolution ids
https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html
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