How to Manage Issues opened from email

I have configure jira to open an issue from email but now i cant see the issue opened ?How Can i configure to see the emails received?

2 answers


This page will give you more information about creating issues by email in JIRA:

Best regards,


In order to 'know' an issue has been created by email, it needs to be tagged in some way. JEMH amongst other things, can label issues, allowing them to be located easily: and, through an audit history view, allows you to see 'what' emails were received, and 'where' they went.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot