How to Implement JIRA Automation and External Service Desk Survey

Atlassian sends customer surveys when tickets are closed through their service desks.  I've read that they use the JIRA Automation plugin, and I see that they are also using Woofoo in their implementation.  Does anyone have insight into how to tie everything together so we can mimic this wonderful functionality.

To be clear, we will have thousands of JIRA Service Desk customers that will be submitting and monitoring tickets through either email or the customer portals.  We would like to automate a satisfaction survey, so when a service desk issue is resolved, an email is sent to the customer to take a survey.  Preferrably, the survey data would be tied back to JIRA, but it would be ok if we had to run reports from an external vender (e.g. Woofoo), as long as the issue ID is tied to the feedback.

Also, I'm looking for specifics, not vague documents that say you can do it, but don't mention how to do it.  Thank you so much for your help!

3 answers

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Hello Ryan,

there is an open suggestion: https://jira.atlassian.com/browse/JSD-46

Regards,
Tim

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If you are open to a plug-in you can try Surveys for Service Desk.  It has reporting built in.

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