Atlassian sends customer surveys when tickets are closed through their service desks. I've read that they use the JIRA Automation plugin, and I see that they are also using Woofoo in their implementation. Does anyone have insight into how to tie everything together so we can mimic this wonderful functionality.
To be clear, we will have thousands of JIRA Service Desk customers that will be submitting and monitoring tickets through either email or the customer portals. We would like to automate a satisfaction survey, so when a service desk issue is resolved, an email is sent to the customer to take a survey. Preferrably, the survey data would be tied back to JIRA, but it would be ok if we had to run reports from an external vender (e.g. Woofoo), as long as the issue ID is tied to the feedback.
Also, I'm looking for specifics, not vague documents that say you can do it, but don't mention how to do it. Thank you so much for your help!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs