We have several AD directories we are using to authenticate our users. We have recently discovered that two of our users have the same user name although they are in different AD's and they have different email addresses. What is the best way to handle this scenario so that both users can authenticate against their respective AD's without having to change their usernames? Options?
We are on Jira 7.3.1
There's no way to do this. Jira will look for a user name and use the first one it finds in a directory, ignoring any duplicates.
You need to have one of your users change their user name.
Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events