How to Handle Duplicate Usernames Edited

We have several AD directories we are using to authenticate our users. We have recently discovered that two of our users have the same user name although they are in different AD's and they have different email addresses. What is the best way to handle this scenario so that both users can authenticate against their respective AD's without having to change their usernames? Options?

 

We are on Jira 7.3.1

1 answer

0 votes

There's no way to do this.  Jira will look for a user name and use the first one it finds in a directory, ignoring any duplicates.

You need to have one of your users change their user name.

Thank you. Not what I wanted to hear but it is what it is. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

27,210 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you