How to Fix "Dashboard Service: Failed to add item to Dashboard" error in JIRA?

When I click Add Gadget it throws the error like : "Dashboard Service: Failed to add item to Dashboard".

Also the Images on the Dashboard are invisible like below.


1 answer

Hi arunk,

  • When did this behavior start?
  • Does this happen on all dashboards?
  • Does this happens for all users or just for you?

  • Does this happen in all browsers?
  • Does this happen in Safe/Incognito mode?
  • When you attempt the action what error do you see in the logs?

In order to isolate this I would do the following:

  1. Try Safe/Incognito Mode on the Browser
  2. Try a new browser
  3. See if it happens for all users and all dashboards

Next, I would isolate to see if this is a network related issue:

  1. Reproduce the issue and create a HAR file.  Review the HAR file to see if it provides any clues as to why the content isn't rendering
  2. Use the development panel to see what is loading on the page
  3. Try bypassing the proxy and test to see if that resolves the issue



Thanks for the reply @Branden McElveen.

our IT Support team has fixed this issue. It was pointing to the Secured URL of our JIRA Server(https). changed it to http, then it worked.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,789 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot