Hi I have 30 "Closed Issue" But Resolution : Wont Fix
How Can I Closed Issue Resolution Change " Fix"
is it possible Closed Issue Change Resolution ?
Thankyou very much.
There are a couple of things you need to think about here.
First, the closed status often has the "do not allow edit" flag set on it. That means you can't just click "edit" and change things, and you can't use bullk-edit to change things.
Secondly, the resolution field is an odd one which is not on the edit screen and should never be added to it
So, the hard way to do this would be to get all your users to stop using JIRA, enable edit by hacking the workflow, add the resolution field to the screen, use bulk-edit to change the issues, then remove the resolution field from the edit screen and then undo the workflow hack.
A safer option is to add a an "edit resolution" workflow transition from closed to closed (maybe with a condition of "only admins") and make that go through a new "edit resolution" screen, or even just set the resolution in a post-function.
Go to project admin, find the "issue type screen scheme" and drill down into it to find the edit screen for the issue type(s) you want to edit, and that will take you to the screen definition.
Remember to remove it after the bulk edit to avoid your data being utterly mangled by users doing nothing wrong.
My "solution" is a little late and I'm not very experienced either.
i'm in the process of getting involved with jira and have freedom to do anything. i started with a test ticket via an email that i own to follow my steps.
i removed the "editor", "author" and "observer". then opened the ticket again to close it again with the "solution", then added the remote participants again. so i can be sure that the customers and staff don't get any mails about the change of the ticket.
it's not a nice solution, but one that works.
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