It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to Edit the Resolution of an closed Issue

Hi I have 30 "Closed Issue" But Resolution : Wont Fix 

How Can I Closed Issue Resolution Change " Fix" 

is it possible Closed Issue Change Resolution ? 

Thankyou very much.

Best Regards.

4 answers

4 votes

There are a couple of things you need to think about here.

First, the closed status often has the "do not allow edit" flag set on it.  That means you can't just click "edit" and change things, and you can't use bullk-edit to change things.

Secondly, the resolution field is an odd one which is not on the edit screen and should never be added to it

So, the hard way to do this would be to get all your users to stop using JIRA, enable edit by hacking the workflow, add the resolution field to the screen, use bulk-edit to change the issues, then remove the resolution field from the edit screen and then undo the workflow hack.

A safer option is to add a an "edit resolution" workflow transition from closed to closed (maybe with a condition of "only admins") and make that go through a new "edit resolution" screen, or even just set the resolution in a post-function.

Joe Pitt Community Leader Mar 04, 2016

I implement your last option in all my workflows. Eventually someone will want the resolution changed for some reason. I also have a required field 'Resolution Change Reason' in the transition screen.

Like John Edvard Reiten likes this

It's what I do most of the time, depends on the client.  I like the "resolution change reason" field suggestion smile

Like Mouli likes this

An implicit filter to say the least.. the moment you touch it, it beomes all the more mandatory to be defined explicitly through Post Functions. else the task remains Incomplete..

My "solution" is a little late and I'm not very experienced either.
i'm in the process of getting involved with jira and have freedom to do anything. i started with a test ticket via an email that i own to follow my steps.
i removed the "editor", "author" and "observer". then opened the ticket again to close it again with the "solution", then added the remote participants again. so i can be sure that the customers and staff don't get any mails about the change of the ticket.
it's not a nice solution, but one that works.


yes it is possible to change the resolutions in jira issues 

you can use script runner field and then built in scripts and bulk edit resolution change your resolutions in issues 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

273 views 1 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you