How to Determine which Transition Condition is Failing


I have created a custom workflow and added conditions to one of my transitions. I have an issue that uses this workflow and I cannot transition to one of the states; it's not available in the issue screen. I am assuming this is because one of my conditions has not been met. However, I think all the conditions have been.

Is there a way to determine which condition has not been met on the issue?


1 answer

1 accepted

0 votes

Not really any way other than a) looking at it and b) testing

Maybe if you posted the text here, we could explain what it's doing and see if you've missed or misunderstood something?

Actually, I think I know what the transition condition is. We also use Fisheye/Crucible and the issue is currently in a "In Review" status. In order to transition to "Review Complete" status we have theses conditions:

Transition to execute only if there are no related open Crucible reviews.
Transition to execute only if there are no unreviewed changesets related to this issue.

There is a commited changeset that has no files in it (merges a branch back into trunk). This shows up as an unreviewed commit in the JIRA issue's "Source" tab. However, even if I create and close a review on that changeset JIRA doesn't pick it up. So, I can't transition to "Review Complete".

We're using this same check, as it's a nice check to have, but Developers are complaining because there is no feedback. Is there any chance that Atlassian will consider adding some visual feedback so users know why an issue cannot move forward? Seems counterproductive to have a feature that blocks a workflow move, if no one understands why it's blocked.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,944 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot