How to Delete a gadget in a dashboard of different user than myself as Jira administrator 4.4 ?

Dear Jira gurus,

I have an user who added a gadget to his dashboard and by mistake defined the whole jira-users (for us is near 100000 users) to create a report and now Jira always hangs for him everytime taht he tries to login because it takes a lot of times to create that report.

Is any way that I as Jira administrator can delete that specific gadget for his customized dashboard?

Kind regards


4 answers

1 accepted

You can deactivate this special gadget in the plugin managment. After this you can delete this gadget from dashboard either in the GUI or in the database.

0 votes
Janet Albion Atlassian Team Mar 07, 2013

It's might be possible for you to delete it on behalf of him if you install JIRA SU plugin.

This plugin allow you to login as the user.

But, if you also can't delete it because JIRA hang, then, manual database delete might be the approach that you want to use. In this case, there are three main tables that are related:

  • portalpage (store data about dashboard)
  • portletconfiguration (store data about gadget)
  • gadgetuserpreferences (store data about the gadget configuration)
0 votes
Henning Tietgens Community Champion Mar 07, 2013

There is also a SU script within the free Script Runner plugin. But if the base for the gadget isn't a filter which you can edit you should try the solution suggested by Mathias.

The user came with this workaround:


I have resolved the issue by linking in to an issue using a prior link and then using Dashboard Manager to remove the offending dashboard. I can always build a new one "


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot