How to Configure auto response when closing a ticket?

When we close a ticket, the customer recieves an auto-response saying that the ticket is closed. Is there a way to customize when this auto-response contains?

1 answer

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Jeremy Mooiman Community Champion Sep 11, 2017

Dear Sid,

The emails that JIRA sends can certainly be editted.. just not that simple. It will require you to edit standard templates which can be found on your server:

https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html

However.. you can also buy an add-on for this.. which makes it easier. For example; Email This Issue.

Kind Regards,

Jeremy

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