How to Auto resolve JSD issues by Automation rule / plugin

Hi,

I want to auto resolve issues which were not updated from last five business days.

Any idea how I achieve this by JIRA Service Desk Automation rule ?

I checked but I don't think any JSD automation rule can help me to achieve this.

I am able to achieve this by JIRA Automation Plugin but now only issues is I am not sure How I can set it for "Business Days" because in Automation plugin by JQL method it simply resolves issues which were not updated from last five days & it's counting "Saturday" & "Sunday" which are non-business days in my case.

 

Thanks in Advance.

-- Hardik Parekh 

2 answers

0 vote
Boris Berenberg Community Champion Oct 23, 2015

I don't think this is possible, but check out the workaround posted at the bottom of https://jira.atlassian.com/browse/JRA-27539

Hi Hardik,

can you explain how you set up the automation rule to resolve not updated issues automatically after five days, especially the trigger you set? For me it is not important that the rule includes saturday and sunday.

 

Thanks in advance

Michael Hönes

and what jql expression you have set

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

94 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you