How the Jira service Desk licence is determined on the basis of users?

1) Let say I have enabled sign up mode "public" for my JIRA instance and someone sign up to it though I have keep restriction for the projects. Do that sign up person will be consider as "active User" and will be charge for licence cost even though I don't give him access to anything?

2) Need Clarification for being ACTIVE USER

4 answers

1 vote

Hi Rahul,

an active user is a user that can login into your jira (even if he can't access none project). Your license has a user limit that consider all active users.

This is a link that could help you

Hope this helps,


@Fabio: So it means once user sign up JIRA account, he would be active user and would be consider as licence user?

yes, it should be so

@fabiook, need one more clarification:

Assuming that I can't go with private sign up mode feature:

Public sign up will create the JIRA user account itself once it completed. So if I need to disable anyone irrelevant for being added into JIRA or precisely not to be get charged, I have to uncheck the active status as JIRA admin for the created user/login ID.

0 votes

As a JIRA Admin, you can deactive users at your convenience.

This is all you need to know :

This is what Atlassian says : "An active user in JIRA is by definition any user account in the system with the "JIRA Users" global permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

If you have exceeded your license count, you will need to remove users or groups from the "JIRA Users" global permission. "

This is the official guide about user management (

Hope this helps,


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