How the Jira service Desk licence is determined on the basis of users?

1) Let say I have enabled sign up mode "public" for my JIRA instance and someone sign up to it though I have keep restriction for the projects. Do that sign up person will be consider as "active User" and will be charge for licence cost even though I don't give him access to anything?

2) Need Clarification for being ACTIVE USER

4 answers

1 vote

Hi Rahul,

an active user is a user that can login into your jira (even if he can't access none project). Your license has a user limit that consider all active users.

This is a link that could help you

Hope this helps,


@Fabio: So it means once user sign up JIRA account, he would be active user and would be consider as licence user?

yes, it should be so

@fabiook, need one more clarification:

Assuming that I can't go with private sign up mode feature:

Public sign up will create the JIRA user account itself once it completed. So if I need to disable anyone irrelevant for being added into JIRA or precisely not to be get charged, I have to uncheck the active status as JIRA admin for the created user/login ID.

0 vote

As a JIRA Admin, you can deactive users at your convenience.

This is all you need to know :

This is what Atlassian says : "An active user in JIRA is by definition any user account in the system with the "JIRA Users" global permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

If you have exceeded your license count, you will need to remove users or groups from the "JIRA Users" global permission. "

This is the official guide about user management (

Hope this helps,


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

474 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you