One of the major disappointments we have with JIRA cloud is that it's horribly slow with many simple actions taking a few seconds to perform rather than be complete in under a second.
We suspect this has both to do with insufficient server power given to cloud users AND a bad system design which requires making tons of unneeded requests as things could have been cached.
So, how slow is Jira cloud for you? Do you think Atlassian will make the effort to provide a fast service?
Mind you we're a team working from various parts of the world and the biggest project we use on Jira has just over 2000 issues so surely not a HUGE system. We have very fast internet connection and most other services (which are not Atlassian, BitBucket cloud speed sux as well...) are working really fast.
I am not a big fan of Atlassian Cloud, however when the company I used to work for decided to go with Atlassian Cloud performance was never an issue. We had offices all over the world, and we all were using the same tools.
Since there isn't much you can do from your end, I will suggest you to click here and open a support ticket with Atlassian. I am confident they will fix your issue.
All the best,
Sorry you're having trouble with the support contact form!
I've opened a ticket on your behalf about the issues you're seeing with pageload times in Jira Cloud. Be on the lookout for an email from our support system with more information.
I've also opened a separate internal investigation ticket around the issues you had with the contact form. We'll track down why it threw an error at you and get that patched up.
Daniel | Atlassian Support
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