How should a small startup with 1 team best organise service desk + software projects? Edited

Is there any guidance or case studies or general advice for how a small startup with 1 team should best manage service desk requests + software development projects at the same time?

Small startup with 1 team needs to manage / juggle both software development + a service desk to manage multiple customers. So how to best organise this with Jira? What team and Jira organisation have others found works optimally?

How do other small organistions juggle a constant incoming of service desk requests but also keep software development moving with 1 team? What is the best way to organise Jira projects for this?

1 answer

Amazing, Alexander had a very similar question one hour after yours ;) I am going to answer the same way:

In the case you are dealing (or one day are going to deal) with several applications, a good way to do is the following:

  • 1 Jira project per application (as the versions/releases are linked to the project)
  • 1 Jira project for the Service Desk, with issues like incidents, problems and evolution requests. Those issues will be linked to issues (Bugs, Stories, etc.) present in the applications Jira projects

Hope it helps!

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