As a new user, I see that after frequently reopening issues I get a resolved count that is greater than the number of issues created. In other words, my team has solved more issues than even existed.
Is there something I need to set up on a transition from resolved/closed to open? Am I using the tool wrong (such as, I should create new issues that reference closed ones rather than reopen)? How have you guys solved this.
I noticed this primarily because the "Created vs Resolved Chart" shows that all issues have been solved when they have not, or even that more solutions have been found than issues.
OK, my fault, I didn't understand how the time scope affected the chart.
It shows [how many were created] and [how many were resolved] in the time window specified, NOT how many were resolved vs how many exist (including added during that time window).
So this chart shows how well you are catching up (green) or falling behind (red) on your total issues, not how close you are to resolving all issues. I thought it was the latter, like a task burndown visualization.
Hey Jeremy, create vs resolved chart would based on the resolution field in the issue. As long as the resolution field is occupied with values, it's considered as resolved.
One common problem is user usually have a custom reopen transition that did not set the resolution to empty. You may want to double check the resolution field value of those reopen issues?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs