How many users do I have left on my license


I'd like to know 2 things: 

  1. Where can I see how many users I have left on my license?
  2. If I deactivate a user, will the active users count go down by one, or do I need to delete the user?

In regards to 1, I have seen this thread: However, going to Administration-->System–>System info allows me to see a number of users, currently 160. Is that it? Then, when I deactivate some users and check the count again, it's still 160. 

Kind regards,



6 answers

Gear icon > Applications. 

  1. Click the top right cog, then 'User management' under site administration... then 'Application access' under user management: 


      2. Yes, when deactivated you'll gain another user - until they are reactivated and consume another             license.

Kind Regards,

1 vote

You want to look at the Manage Applications page in User Management. It will tell you how many users you have consumed against each Atlassian product:

In the same Admin section you can also see your Billing Overview which tells you how much your bill would be if you kept the same number of users.

Hope this helps!

The number under System Info is misleading as this is counting all accounts (also inactive ones and those not in jira-users Group).The only valid number is shown when you open the dialogue to create new users - it says something like this:

There are currently xxx total user(s) set up in JIRA, of which yyy are active and count towards your license limit.                

Thanks Norbert

Creating new users page used to have that count - I remember, but it does not show it anymore. 


JesperSkærmbillede 2015-06-18 kl. 15.12.54.png

Thank you everyone for the great answers smile

Have a nice weekend. 


Kind regards,


Please remember to upvote! Have a lovely weekend too!

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