How long should an add-on take to be added to an On Demand instance?

I added Service Desk to my account earlier and every time I attempt to "Get Started," I get a 404 page that says "Oops, you've found a dead link." I'm doing a comparison of your offering vs others and getting this functional is a crucial step.

For fun, I'm doing a constant curl to the URI in question, to see if when it shows up.

while true; do
  curl https://REDACTED.atlassian.net/servicedesk/agent/all
done

This is from the audit log:

Added license key for JIRA Service Desk (com.atlassian.servicedesk) anonymous Nov 14 2013 3:39:20 PM

Assuming times are localized, it is now 16:44 PST.

1 answer

1 accepted

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Hey Tucker, can you go to your Manage Add-Ons page in admin and see if all modules for Service Desk are enabled? (gear - add-ons - Manage Add-Ons, find JSD and expand to check the enabled modules).

I went through and manually enabled the disabled modules. The link now works. Interesting that the initial setup was in a broken state. Thanks for pointing me in the right direction.

LOL. I had to click "Enable" 70x :-D

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