Hi,
Specifically, we have (from MyAtlassian) enabled the trial for the 'e-Reminders' add-on.
Upon opening our JIRA OnDemand instance, the add-on was not installed. I installed it from the JIRA OnDemand instance and the add-on states "Unlicensed".
When I click on the 'Start Trial' button - it takes me to MyAtlassian which shows we have already enabled the trial.
I understand this process make take some time for synchronisation between MyAtlassian and our OnDemand instance, I was just wondering how long it officially should take.
Thanks,
Shane
Hi Shane,
I would say the process is usually done instantenaously. If you gave it a couple of minutes and it is still not updating your license, double check that the plugin was purchased for OnDemand and not for a Downloaded version.
Feel free to create a support request at support.atlassian.com if you keep having problems and we'll take a closer look ;)
Cheers!
Mauro
Thanks Mauro,
It still hasn't filtered through (about 1 hour after) and a previous add-on took overnight.
I shall log a support request if this is not normal - I just wanted an idea of what timings I should be expecting before logging support requests.
Thanks,
Shane
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When you are taken to the "Configure Your OnDemand instance" (after clicking start trial): have you clicked on the Apply Changes to confirm the Trial start of the selected products?
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*slapping forehead*
Of course I missed that step, didn't I!
I have just checked and it is now working within our OnDemand instance.
Thanks Mauro!
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Thanks for confirming Shane!
No worries, I'm glad you have it working now :)
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