Specifically, we have (from MyAtlassian) enabled the trial for the 'e-Reminders' add-on.
Upon opening our JIRA OnDemand instance, the add-on was not installed. I installed it from the JIRA OnDemand instance and the add-on states "Unlicensed".
When I click on the 'Start Trial' button - it takes me to MyAtlassian which shows we have already enabled the trial.
I understand this process make take some time for synchronisation between MyAtlassian and our OnDemand instance, I was just wondering how long it officially should take.
I would say the process is usually done instantenaously. If you gave it a couple of minutes and it is still not updating your license, double check that the plugin was purchased for OnDemand and not for a Downloaded version.
Feel free to create a support request at support.atlassian.com if you keep having problems and we'll take a closer look ;)
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