How is JIRA data and its security handled when contacting Atlassian Support?

I have a customer who is worried about their JIRA Data on their server instance if they ever need to contact Atlassian Support for trouble shooting. What policies does Atlassian Support staff have to protect their users data from a rogue Atlassian employee? What steps are in place to protect the customer from Atlassian's own support staff? 

1 answer

1 vote


If your customer is on a Server instance, then we don't have access to your data, unless you explicitly provide it to us, either in the form of a Support Zip or as access to your instance.

Of course, this is protected as part of our Privacy Policy. Due to legal implications I do find it unlikely that an employee would release your data.

Kind Regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

808 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you