How i can unlock Epic fields , what are currently locked?

I found that our EPIC fields (link, name etc) are locked and we are not able to link issue to the Epic anymore . Why this happened and how to have it back ?

3 answers

You can't, see the restriction of JIRA Cloud.

Please get in touch with atlassian support.

Thanks...but it was perfectly working just few days back

That is why I said get in touch with Atlassian support.

already did ,thanks again.

The fact that that field is locked means that you can't change its configuration. This is because that is meant to be managed by JIRA Agile.

So, your problem is most likely rooted somewhere else, not in that field being locked. That always is.


0 vote

Hello Michailas, 

We've noticed this issue with other customers and are tracking this as a Bug on:  

Please add yourself as a watcher to receive updates as they become available and include any feedback you may have. 


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot