I just have connected my demonstration service desk to a test knowledge base in confluence and now in my issues the "related knowledge base articles" area show up on my issues - almost as expected.
What I wonder is, how specific articles are getting suggested, because in my test cases some articles show up even if the do make sense. Is there any way of influencing this behaviour somehow? Just using permissions and or lables as described here would not be sufficient for me.
Thank you for any hints in advance!
I think text and labels are the basic criteria.
When you fill the summary or description fields it looks for articles with that keywords
In addition to this, you can filter the articles acording to the request type by using labels
It will be really helpful for example to restrict or present articles for example by issue field value.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs