How does the billing of Atlassian Apps work?

Viktoria Roussina
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May 12, 2024

Dear Community,

we would like to install the app Out of Office (https://marketplace.atlassian.com/apps/1218305/?_gl=1*xy8pm2*_gcl_au*MTQyMzU4MjU0MS4xNzEzNzk4NTAx*_ga*MTM0OTEwNDUzOS4xNjc3MjI5OTY2*_ga_HTTZ0XTPWH*MTcxMzc5ODUwOC4xLjEuMTcxMzc5ODU3NS41OS4wLjA.&tab=versions&hosting=cloud) .

Could anyone please tell me, how the billing process works for paid Atlassian apps? Is it through an Atlassian Quote/Invoice?

Thanks for your support.

Warm regards,

Viktoria

2 answers

1 vote
Kai Becker
Community Leader
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May 13, 2024

Hi @Viktoria Roussina 

welcome to the community and thank you for your question.

When installing the app, you will get 30 days of trial usage. After that, the credit card you use for your site will be charged corresponding to the user tier of the product.

As the app you choose is valid for Jira and JSM, it will be billed to the highest number of users. For example:

  • you have 10 agents JSM
  • and 100 Users Jira

The app will be billed for 100 users.

Hope this helps.

0 votes
Vikrant Yadav
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2024

Hi @Viktoria Roussina  Welcome to Atlassian Community!

Billing is done by Atlassian for Apps as well. 

You can ask Atlassian for the quote for App, they also help you with the quote. 

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