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How does the Insight placeholder work?

Hello,I have the following problem:

I created an objecttype which has a text attribute called Supplier.

I created an automation rule that sends an email.

the body of the email rule is:


id object: ${objectId}

key: ${Key}



the result is:


id object: 9725

key: SSC-9725



why is the Supplier attribute not printed? I also tried with other attributes i defined and none are printed, only blank value is returned.

the Insight placeholder not working with user-defined attributes?

is there a solution or am I wrong something?


my insight version is 8.7.7



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