For all those that are looking for an official answer to how Jira deals with emails to determine when a new issue is created vs. adding a comment I have created this question just for you.
Disclaimer - I am not actually asking this question to be answered here but rather gaming the system a bit so that I can add a reference to and Atlassian article that should provide the official answer. :-)
And the wait is over.... Survey says...
how-jira-updates-issues-from-email
It is worth noting here that I was provided a link to this article by Atlassian when I posed this question to the support channel. I asked this question as I was seeing what I thought was some new behavior that had me questioning my understanding. I was seeing a reply by a customer to the original email sent to create the ticket (not an email from Jira) resulting in comment and I would have thought it would result in a new ticket.
Guess I have to read the article myself @Jack Brickey . I would have expected the same thing. :-/
Cheers!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.