How does JIRA help me track and manage customer and product info during a beta field trial?

At my company we gather and monitor information about sites that are beta testing hardware and software. We collect name, phone number, equipment, install date, feedback, and various details about the site setup. The program we currently use (Approach Lotus SmartSuite (N.9.8.0208.1300)) is old as dirt but flexible that we can add various fields and criteria at a whim. While the system is flexible in that regard it's so old that it's challenging to turn the collected data into information (reports, metrics, etc.) and, it no way, works with our other systems, where we capture bugs and issues. So the question is, if we went with something like JIRA for bug, issue, and PLM tracking and management what options does JIRA have for the unique collection of beta data?

1 answer

You can easily create custom fields and screens in Jira, then report on that data or display it via Dashboards. Would you collect this data as part of a survey? or would you want to collect the data as a user enters an issue during the beta testing period?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,304 views 5 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you