We do not currently use JIRA Service Desk but we are getting ready to develop some system integrations for our future ITSM solution. To help plan for that future integration, I'm curious how does JIRA Service Desk number its incident, request and change records? For example, I think the ServiceNow default is inc1234567 for an incident record number. What is the default for JIRA Service Desk?
Service Desk is a layer of functions over JIRA, so it uses the JIRA issue numbers. These are numerics, sequentially generated and take the format <project-key>-id. Each project starts at 1 and simply counts up.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs