I would like to use the Thread Matching Limit to create a new issue when the original one is closed. The question is, What does the 'Open Issues Only' option do? I have 7 other states than Closed that are supposed to be treated as 'Open Issue'. Does it specifically require Open state? Or it does the opposite and looks if the issue is Closed (if not, all the other is Open)?
Thanks a lot for an answer if someone knows.
Understood, thanks a lot. So if there is a state Resolved followed by Closed, it includes both of them (issue has a resolution set). No chance to make this work only for Closed in the example (meaning: Resolved? ok, comment and reopne, Closed? oh no, don't touch, create a new one).
ANy kind of resolution indicates resolved, which isn't open, it was the simplest way I could think of to achieve the aim. Further options could be achievable, eg a sub-select for commenting on specific resolutions only (if a resolution was set). Log a feature request please ;)
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs