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How does Atlassian do it's Support Entitlement custom field?

When I file support tickets with Atlassian, it takes my SEN and then shows me the awesome details about my license. How is this accomplished? It something like that available as an add-on? I'm looking for something that we can display that level of information with while pointing it at an external datasource and the existing plugins (Database Values and Database Custom Field) don't seem to have this level of polish and ability.

1 answer

Hi Aaron,

Some features available on href="https://support.atlassian.com%20">https://support.atlassian.com are direct code customizations of Atlassian Products, avilable only for internal use.

Pleae take a look at this article https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System .

Cheers,

Lucas

Lucas, the JIRA as a Support System article didn't provide any read details on how this might be accomplished. Do you know of any plugins that get reasonably close to this functionality?

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