How do you trigger an email sent when a custom field (Approver) is populated

Couple of questions:

How do you trigger a notification email sent to the email value of the field when a custom field (Approver) is populated?

Granting an email notification has been sent to the email value of the custom field, how can a reply to that email be made part of the comments of the original ticket?

1 answer

1 accepted

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Accepted answer

You can't do it without customization and unfortunately that is not allowed in OnDemand instance.

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