It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you log users on bugs so you can come back to them once you fixed the issue?

Lars Böhnke Nov 17, 2017

Hi there! I wonder how one would log users on bugs/stories/tasks etc. when they are impacted by that issue. The goal is to be able to come back to them once the issue is fixed.

We are working with Intercom which has an integration. But lots of issues are reported via phone or email and then this don't work. Any workaround or best practices here how to do that?



1 answer

1 vote
Gregory Van Den Ham Community Leader Nov 17, 2017

Do you capture the users email and are they users of the system or imported via ldap?  

typically you'd have them with accounts and have them as watchers or reporters to get updates.

If that doesn't apply and you just want to capture a way to reach them back - then a more manual process perhaps, such as a custom field to capture contact information and then the person closing can be tasked to reply to the users via that info.

Lars Böhnke Nov 17, 2017

Nah no they are not JIRA users, they are just our customers. We use JIRA only for internal purposes.

Ok what a pity... Thanks!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,683 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you