• Community
  • Products
  • Jira
  • Questions
  • How do you install IT Service Desk Workflow (itil) plugin now that JIRA Workflow Sharing Plugin is no longer available

How do you install IT Service Desk Workflow (itil) plugin now that JIRA Workflow Sharing Plugin is no longer available

Hi

I am trying to install the IT Service Desk Workflow (itil) in my JIRA enterprise 5.2. How do I install IT Service Desk Workflow (itil) plugin now that JIRA Workflow Sharing Plugin is no longer available ?

Thank you

2 answers

0 vote
Yilin Mo Atlassian Team May 01, 2013

The ITIL plugin is just a workflow file, you can directlry download the zip file, pickup the file "workflow.xml" then import the XML file to your JIRA instance.

Is there a link for the xml file? The installation guide doesn't appear to have a working link on it.

Hi

You can download the XML by going to the vendor itself in marketplace:

https://marketplace.atlassian.com/plugins/com.atlassian.workflow.bundles.itil

It is inside the zip file where the .xml is, the problem is that when you imported it the screens and statuses will not be included in it. There is not much different on the screens though.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

347 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you