How do you handle and develop feedback in JIRA?

[Jamie Edwards]

I'm interested in hearing how you handle feedback in JIRA.

Separate project?

How do you organise the feedback and turn it into stories/issues for other 'development' projects?

How often do you and how do you "develop" feedback (bucket, consolidate, merge, ask followup questions)?

[Pavel Zubov]

Hi, Jamie.

As for me, I use Customer Case add-on to organize feedback and turn it into issues for JIRA projects.

https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

Try it. I think it helps you a lot.

[Nina Marshall]

DO NOT TAKE THE CLASSIC JIRA VIEW AWAY IN MARCH 2021!!!!!!

[Jose Raupp]

Hi Jamie,

Feedbacks are converted into issues at jira.atlassian.com, where we have different projects for different products, and they are reviewed by our Product Managers on a regular basis. You can view our implementation of new features policy at: https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy

Please note that we do not publish roadmaps, but you can add yourself as a watcher on bugs/improvements you’re interested in so you can get notified on updates.

Cheers,

Jose