I have tried to find a simple explenation and resolution for this, but i don't seem to find it anywhere.
Is there anyway to simple apply somewhere in Jira to automatically reopen issues upon mailanswer/comment?
Sort of. It's a two-step process though.
First half of it is to use an "auto transition listener". This is a listener that would listen for an event such as "comment", and if it spots one (on a closed issue), it pushes the issue through a re-open transition
The second half is to set up an email inbox to process replies - the default email "handlers" in the system will interpret an incoming mail as a comment if it mentions an issue in the subject line, and that comment will then fire the event which will trigger the listener above
I added the Auto Transition Listener in Advanced -> Listeners with
The Values I entered is:
Project key is for all our projects, so this will be many more in the end :P
Does this look right?
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