How do you force an issue to be resolved?

Joe Howes I'm New Here Nov 13, 2017

We have our custom workflow in place, but failed to add a transition post-function which transitioned the issue to "Resolved" on release. Now I have a sprint with a bunch of issues which are actually resolved, but I cannot close the sprint because I cannot figure out how to go back and mark them resolved.

I have tried to add a new state so I can move these issues out of that state and then transition them back in, but the Workflow Builder will not allow that action in a "Draft" workflow.

Is there any way to just force these issue to be resolved? I have scoured Google and the documentation and found mention of an "Issue Resolved" screen, but no mention of how to display it.

Thanks!

2 answers

0 votes

The workflow editor will let you add a transition back to the same status if you want - you can stick a resolution screen on there, or even just a "set issue value" post-function so you don't have to choose when you use bulk edit.

0 votes
Joe Pitt Community Champion Nov 13, 2017

Not that I know of. You can copy the workflow then add the transition back to closed.  Then apply the new workflow. I normally have one as sometimes the resolution needs to be changed. I restrict the transition to project leads.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,906 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot