How do you create/send out a notification to the new "reporter" when the reporter field is updated?

I want the new reporter of a jira issue to be notified when he becomes the reporter on an already existing jira ticket

1 answer

0 vote

By default on most permission schemes, the reporter is set to be notified of events such as Issue Assigned.  Hence the new reporter will get an email notification provided your notification scheme is set to notify the reporter on that event.  When you are changing the reporter of an issue, the new reporter is expected to be notified if your notification scheme has reporter listed in that Issue Assigned event.

Adding, editing, and deleting notification schemes has an overview of how you can set this up or check to make sure that your current notification scheme is setup this way.

Hi Andrew, as far as I can see the "Issue Assigned" only sends out notifications for a new Assignee not a new reporter, can you confirm that it will send a notification if the reporter is updated?


You are completely correct.  I made a mistake in my previous reply.   I have confused the reporter and assignee in this case.

The notification event that you would want to use would instead be "Issue Updated".   In order to change the reporter on an existing issue, you have to edit the issue to do so.  In that case when you update the reporter field, the new reporter would be expected to get a notification, provided that Reporter is setup to be notified of issue edits.

Sorry for the confusion of my previous reply.  I hope this helps.


Thanks Andrew, no worries at all. I have also seen that, however we only want the notification to be sent out when the Reporter field is edited, not any of the others. The reporters are being spammed with issues being edited which is an issue hence why we want it to be restricted to one field.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot