How do you create notifications based on issue severity?

I want notifications to go out to a group based on Critical & Major only.

I have tried a notification scheme (it does not allow you to specify severity)

I have tried subscription, but I don't want to spam the users showing ALL notifications based on my filter. I want the notification to pop when the critical/major issue is created.

 

Thoughts?

3 answers

Subscription is the only way I can think of. Since you want only a notification on creation, use a filter like:

created > -15m and severity in (Critical, major)

and use a group subscription (don't send mails if no results) with following cron expression

0 0/15 * * * ? *

Thanks...testing this solution now! If this does not work I will try the plugin route offered by Paul.

Pauls suggestion will not work if you're using JIRA Cloud, since this plugin (or others) aren't available. See: https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753

You can try our plugin Jirassimo - https://marketplace.atlassian.com/plugins/net.vacom.jirassimo

Define your custom JQL as "severity in (Critical, major)" and specify email destination. 

Install the "Jira Scripting Suite" plugin (free)

You can then add a post function to workflow (on the Create Issue transition) that will trigger a notification event based on the severity.

But it is not available for JIRA Cloud...

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