How do you create notifications based on issue severity?

I want notifications to go out to a group based on Critical & Major only.

I have tried a notification scheme (it does not allow you to specify severity)

I have tried subscription, but I don't want to spam the users showing ALL notifications based on my filter. I want the notification to pop when the critical/major issue is created.

 

Thoughts?

3 answers

Subscription is the only way I can think of. Since you want only a notification on creation, use a filter like:

created > -15m and severity in (Critical, major)

and use a group subscription (don't send mails if no results) with following cron expression

0 0/15 * * * ? *

Thanks...testing this solution now! If this does not work I will try the plugin route offered by Paul.

Pauls suggestion will not work if you're using JIRA Cloud, since this plugin (or others) aren't available. See: https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753

You can try our plugin Jirassimo - https://marketplace.atlassian.com/plugins/net.vacom.jirassimo

Define your custom JQL as "severity in (Critical, major)" and specify email destination. 

Install the "Jira Scripting Suite" plugin (free)

You can then add a post function to workflow (on the Create Issue transition) that will trigger a notification event based on the severity.

But it is not available for JIRA Cloud...

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,714 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you